Best Of
Re: Reckon Hosted - use from overseas location
Thanks @Rav sounds like the authenticator is worth investigating
Bruce
Re: Reckon Hosted - use from overseas location
Thanks @Rav and @Tanvi_kataria
Looks like I'll be ok as I will have my Australian phone with me
@Rav in relation to your comment about Authenticators I have only used product specific authenticators in the past, rather than a generic authenticator such as those provided by Google or Microsoft. Have you asked this question because you are recommending authenticators over SMS or was it just a general comment?
Bruce
Re: Invalid code error after scanning QR for MFA
Hi Rav,
Thank you so much for your help, I just found out the authenticator app was fine zzz
I changed my browser to Microsoft Edge and now the codes work and I got the recovery pin and now I'm working in Reckon…lol
Kind regards.
tnooapii
Re: Why does my Floating Toolbar not have the Clipboard function?
Dear @Andie ,
Which web browser are you using vs. the web browsers your colleagues are using?
If you are using Mozilla FireFox, this clipboard does not appear as it allows direct copy/paste functions, whereas Chromium-based browsers (Edge; Chrome) do not, which requires the clipboard function.
It will still appear when you go to copy text in FireFox.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Re: Item price displaying incorrectly on Invoice PRINT & EMAIL - but Item price is Correct
apply to all
as long as total are not affected (which they shouldnt be)
great to hear you have identified the problem as I would like to use this feature in future once resolved
Re: Rehired employee remains archived
Dear JEN,
Not a problem at all - I'm glad to hear all worked out well. 🙂
If you have any further issues, you're always free to post on the Community.
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
Re: I am presently running Reckon Home and Business 2020and want to upgrade
Everything will work as it has in the past for you and we can upgrade from 2020 to 2024 straight away if you want a hand with it give me a call and I will help you do it
Re: Rehired employee remains archived
Hi @Rav and @Alexis McKeown
All went well with the pay run. The employee was previously terminated from employment with us and then archived.
The rehiring part was simple but when they hadn't come across to the current employees list, I was confused as I thought I did something wrong. Reactivating them did the trick. It's all so technical lol.
Thank you both for your input and help.
Regards,
Jen
JEN
Re: Rehired employee remains archived
Thanks for flagging this @JEN
I'll do a bit of testing to see if I can replicate your experience.
I don't think there should be any issues now that you've reactivated the employee, they should be selectable in the pay run drawer but let us know how you get on.
Rav