Best Of

Heya @Rav , checking in here around 2pm Perth time. Performance seems down again, spinning wheel of doom trying to load invoices

I can't get into the dashboard or access any menu items so that I can access payroll. Do we have any updates as yet ?

***Please ignore my dashboard eventually came up so I was able to customise it and get into payroll that way.

I'm really sorry about this hassle. The team are looking into things at the moment so I'm hoping to have an update to share soon.

I've merged your post over to this main announcement as well so you receive notification of updates as soon as they're published.

Took a few minutes just to get an invoice payment received in.

Hi Rav, it's slow again. I get into reckon One ok but now when I click on an invoice it is just buffering and not doing anything so guess there is an issue of some sort?

Ok thats good to hear. I'm not sure the exact nature of the issue just yet but please sing out if you notice the performance drop again at any point today.

Hi there, it seems to be fine now so unsure what the go was unless there was an issue with Reckon somewhere as I did speed tests etc which all worked out ok

Ok thanks for confirming and apologies for the frustration its causing. Let me flag this internally and get this looked at ASAP.

It's the same in incognito and different windows, have tried shut down and restart and it's still slow as

Hi @Darren T

Is this an ongoing issue for you at the moment? Do you experience the same behaviour on a different browser and/or incognito browser window?