Best Of
Re: Accounts Hosted My Live (Q) file
@SalCow You can easily delete files by selecting the file (right-click on it to do this, but NOT on the file name itself) then press Del on your keyboard. Unfortunately, you can't do this in bulk though, only one file at a time.
I create folders for everything & put files into the applicable folder(s) instead, then if ever necessary, the whole folder can be deleted 😊
Acctd4
Re: Bank Transactions - Bank One Transactions - Fast Coding
Hi @jmdxx
- Can you please confirm if you have the account added into Reckon One - Bank Connections?
- If so, have you had that linked with the Bank Account?
To have all the transactions into Reckon One - Bank Transactions, you need to have the account added and linked to the correct Bank Account.
Please check this out - Adding and managing bank feeds - Reckon Help and Support Centre
Bank Transactions - Reckon Help and Support Centre
I hope this helps. Feel free to reach out for any concerns/issues. Thank you!
Regards
Tanvi
Re: Account Enquiry Report showing Description?
Hi Rav,
I was going to reply also but @ptnewparadigm has covered it very well. We need reports that include the Description and to be able to pull up all transactions tagged to a Classification so we and our accountant can review them for the same sorts of things.
Our accountant has already recommended that we switch to another accounts package as he finds Reckon One so hard to work with. I can only urge you to pass it on the dev team that these functions should be included as they are basic things that any other package I've used has.
Deb.
DebW
Re: URGENT Super not calculating on leave in term pay
Hi @ 727017,
Thank you for your query.
I wanted to update you regarding the rates and earnings you've inquired about. After testing the calculations on my end, I can confirm that both the superannuation are being calculated correctly. I have attached an image for your reference.
However, I recommend checking the leave item you used to process the personal leave. If the setup for that item is configured correctly, there shouldn’t be any issues with the calculations.
Please take a moment to review the setup, and let me know if you need any assistance .
Kind regards,
Reeta
Reeta
Re: Reckon One update! ✨ Bounce back emails, multi-line descriptions and more!
@ptnewparadigm Hi Peter
Thanks for flagging this, I've just flicked you a reply on the other post you've commented on. Lets continue the conversation there 🙂
Cheers!
Rav
Re: how do i install my latest soft ware
Hi @VIVBOWD65_
To have the latest software installed, please follow the steps mentioned below -
- Go to Reckon Members Portal at Reckon Members Site
- Login using your Customer ID and PIN
- Click on New Installation Key, Select the version and Product
- Have the link download for the Software and install using the IKC Provided.
Find the attached screenshot for your reference -
I hope this helps. Please let us know for any concerns/issues. Thank you!
Regards
Tanvi
Re: Account Enquiry Report showing Description?
We are new to Reckon One and I've have been looking for a way to print reports that include the Description field. We need reports that include Description for our accountant to work from for end of quarter/end of year adjustments and for any returns/warranty claims as the Description is where what was purchased is noted.
It is hard to believe that Reckon One does not have this functionality. It's a basic necessity for any business that needs to review past transactions for whatever reason.
If there is any way that it can be done, please advise. Otherwise, I can only urge Reckon One to add it as soon as possible.
DebW
Re: Recurring Unexpected error when generating transaction reports
I do have a little bit of good-ish news to share @PCsforKids
As you may have seen we just released a pretty significant update for Reckon One today (details HERE). That release carried some pretty large performance improvements along with some foundational work for the issue with reports.
Now that the release is out, this allows the team to deploy a hotfix for the issue with reports that you're currently contending with. The release for this is actually scheduled for today but that could be subject to change without notice so I'll confirm with you if/when its out later in the day.
Hang in there! I know its been a little while coming now and you've been super patient and I can't emphasis how much the team appreciates that. Apologies again though for the hassle its caused.
Rav
Reckon One update! ✨ Bounce back emails, multi-line descriptions and more!
Reckon One has received an update today which adds a couple of highly requested features along with squashing a few annoying bugs.
Check out details of the inclusions in this update below!
✨ Bounce back email notification
Reckon One users will now receive a notification email when an email you've sent from Reckon One such as an invoice for example, has bounced back from the intended recipient. This is a really handy feature addition that allows you to stay on top of any emails that could not be delivered.
The bounce back email will be sent to the email address listed in your Reckon One book settings under Settings ➡️ General ➡️ Book Settings ➡️ Reply-to Email Address
✨ Multi-line description field in invoices
A highly requested enhancement is the ability for the description field to support line breaks, or multiple lines. This is now available in the description field when you create an invoice in Reckon One!
Line breaks will be accurately displayed in the final printed or emailed invoice PDF which ensures added clarity and detail when formatting an invoice.
✨ Transaction Line Items report on cash basis
A fix has been applied for the Transaction Line Items report failing to load in cash basis and resulting in An error occurred while processing your request error message appearing.
The Transaction Line Items report will now generate successfully when using cash basis in your Reckon One book.
✨ Performance improvements
Some of our Reckon One users were experiencing various performance issues such performing a bank transfer, creating timesheets, loading reports filtered by date etc.
We've added fixes to address the majority of these issues so performance should largely be back to normal. We're continuing to look at a couple of areas around reports for which another fix release will follow shortly.
Rav