Best Of
Re: Where has a deposit to sales order been posted?
Hi @Vanessa Hales ,
First, access the customer center and select the relevant customer. Upon selection, the customer transactions will be displayed. If the sales order indicates that it is paid and you have received the payment, there should be a corresponding payment transaction. You can view the account information in the payment row under the account column, as shown in the image below.
Hope this helps.
If you have any further queries, please do not hesitate to post it in our community.
Kind regards,
Reeta
Re: Our continuing backup saga
So, we have had success, and have done a verify and integrity check on our data, locally.
How do I move it to the same folder when I re-upload it to the cloud?
IGNORE - Patience is a virtue. Just had to be a wee bit more patient.
We have gone from 15k file fragments to 3
PeterC67
Re: ✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
Thanks for resloving the issue. I just logged in and it works. Processed our payroll and sent emails. All good.
Syed
Syed
✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
✅ ISSUE RESOLVED - CLICK HERE FOR THE LATEST UPDATE
_____________________________________________________________________________________________
Hi everyone
We're currently investigating reports of Reckon One and Reckon Payroll being inaccessible to users.
When logging into Reckon One, you may be encountering the below error message.
Our sincere apologies for the inconvenience this is causing. We've got our teams investigating as we speak and more updates will follow below.
Rav
Re: ✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
ℹ️ UPDATE
Hi everyone
I've moved your posts over to this main announcement so you all receive email notification of updates as soon as they're posted here.
Just as a quick update, we've got our teams investigating this as we speak. I don't have a great detail to share just yet but I'll keep you posted with new information as soon as I receive it.
Apologies for the hassle this is causing at the moment and we really appreciate your patience.
Rav
Re: ✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
It's not just payroll. I have over 100 books and I cannot get into any of them. Have tried on 2 separate computers and get the same screen about upgrading payroll subscription but almost 90 of the books do not have payroll.
Re: ✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
Same issue for me mate…. Trying to open Reckon One and it takes me to a Payroll Premier screen and I can't access my book or pay staff….
Re: Reckon Accounts Personal Plus v31 (2024) fails installation on Parallels
Downloaded the 2022 version & that will not load onto my Parallels Windows.
Customer Support say there is nothing they can do to help me on a vurtual PC other than install Reckon on a real PC.
I am now totally screwed………………..
StephenH
Re: #TipTuesday - A Picture Paints A Thousand Words
For most day-to-day screen capture the Greenshot tool is very handy, however as that requires additional installation, the tip was written with the built-in tools in mind.
Datarec