Best Of

Dear faigey,

I only had one version of Parallels on my machine.

The downloaded file I used to install it 6 mths ago was still sitting in my Downloads file.

Also in the download file was a few versions of the installation files for V31 that downloaded last week but of course didn't work.

Today, we put the Installed Parallels file in the bin. That took Windows to the Bin with it.

We emptied the Bin.

We also did a search and moved any folders or files labelled Parallels to the bin. Made sure the bin was emptied. The only thing left was the Parallels download from 6 mths ago sitting in the Downloads folder.

We didn't touch any Quicken/Reckon files.

We then restarted and proceeded to reinstall Parallels from the download folder. Prompted to install Windows which we did (hope you have the installation/product key). After Windows was installed we installed the V31 program using the link already sitting in the download file from last week, ie the one that didn't work last week.

Worked first time.

Good Luck

The comment by community member neww11db has indicated a method that worked for them when using Parallels on Mac running a Windows 11 operating system that enabled Reckon Accounts Personal V31 to be successfully installed and running.

Reckon Accounts Personal Plus v31 (2024) fails Installation — Reckon Community

"…the complete deletion of Parallels (and W11 with it) followed by a reinstall of both worked.

we were able to install v31 at first attempt.

Key in the process was the complete deletion of anything that was attached to Parallels, include empty the trash bin, and anything sitting residually in all but your Downloads file.

Once that was done the reinstall of Parallels (from previous Downloads) and Windows was without incident."

Hi @faigey

Recommend you remove the currently installed Parallels application.

"Key in the process was the complete deletion of anything that was attached to Parallels, include empty the trash bin, and anything sitting residually in all but your Downloads file."

Then reinstall the latest version of Parallels.

Then make a new virtual machine.

Into that new virtual machine, install the Windows 11 operating system.

Then install the Reckon Accounts Personal V31 application.

Hi @neww11db

Thank you for sharing your experience with the suggestion of creating a fresh new Parallels virtual machine with Windows 11, then the installation of the Reckon Accounts Personal V31.

We'll suggest this to other users of Parallels on Mac.

• instead of uninstalling the older Reckon Accounts Personal 2022 and attempting to install Reckon Accounts Persona V31, to actually create a fresh new virtual machine, fresh install of Windows 11 then the installation into that of the Reckon Accounts Personal V31.

Datarec .

He is telling me his file was an American version so he will get in touch with our migration team for help

This suggestion from Datarec was successful.

I did get my IT consultant to carry it out but the complete deletion of Parallels (and W11 with it) followed by a reinstall of both worked. we were able to install v31 at first attempt.

Key in the process was the complete deletion of anything that was attached to Parallels, include empty the trash bin, and anything sitting residually in all but your Downloads file.

Once that was done the reinstall of Parallels (from previous Downloads) and Windows was without incident.

I've been using v31 for an hour or so now and all looks good. 🤞 Many thanks