Best Of
Re: Tax not calculating for employees contributing additional tax
Hi everyone
Just to give you an update. Our teams have narrowed this down to affecting employees who have upward variation added and have had their profile edited in some way (eg. a change in pay rate), pay setup etc prior to the pay run.
We're working on a solution for this at the moment which is currently going through testing and it shouldn't too far off from being released.
In the interim, as has been mentioned above, editing the employee's profile again in some way causes a refresh which will return the tax component to the pay run.
Apologies for the confusion and hassle this is causing at the moment, I'll keep you posted on release of the fix as soon as I have confirmation from our product dev team.
Rav
Re: Invoice template margins and how to fit invoice on one page
Hi @TanD
Appreciate the feedback 🙌
The good news is, we've got some work happening right now that will provide enhancements in all of the above! 🙂
Stay tuned, we'll have announcements here on the Community as we get closer to release.
Rav
Re: RE: reporting amount is different from the YTD amount on last payslip
Hi @Jennie,
As discussed, if you think these amounts are duplicates and have been entered in the Payrun, you can remove these Initial YTD balances. As was previously mentioned by @Rav
Initial YTD amounts are not included in the payroll summary stated. This isn't a problem. The amount shown on the Pay slips will be the same figures submitted to the ATO.
Let me know if that resolves the issue.
Best regards,
Karren
Re: I am having a problem with my MFA, it is not sending a passcode to the mobile designated.
Hi @Jodie_10004988,
Thanks for letting me know. Sometimes, it does provide the previous MFA codes all at once and will not do it for other carriers.
It's fantastic that you were able to find some self help on our community to get this resolved for you. That's what we love to hear!
Thank you and speak to you soon.
Lucas
Re: I am having a problem with my MFA, it is not sending a passcode to the mobile designated.
All good, finally worked and got a code but never got the other dozen codes that I requested previously. Maybe a glitch in the system or with my Telstra mobile?
Re: I am having a problem with my MFA, it is not sending a passcode to the mobile designated.
Hi @Jodie_10004988,
I am glad you have it sorted. Sometimes, things get delayed because of problems with your mobile carrier. It might be due to traffic, maintenance, or other tech hiccups.
Best regards,
Karren
Re: How to reconcile credit card payments minus the fees.
Shaz you are a legend, I am going to try all of this out today. Thank you so much! I will re-post if I run into trouble but thanks for the detailed "how to", its exactly what I needed!!!
SuzyA
Re: Adding comments to overdue invoices
Thank you! Will give it a try.
Last question - if it only shows on screen and doesn't print, what about if I have to email the customer a copy? Would it show up in their email?
Other than that, perfect!
54668
Re: Adding comments to overdue invoices
Hi Reeta - thanks for your reply. We use the memo option for the patients name which needs to print on their statement, so this is not an option for us.
54668
Re: Adding comments to overdue invoices
Hi @54668 ,
Thank you for your query.
The memo feature is available for Reckon customers using the Premier and Enterprise versions of Reckon Accounts. You can locate the memo option at the bottom right-hand side of your invoice. Please ensure that you have one of these versions installed.
To begin, write a note in memo section and save it. Next, navigate to the collections report. Once you generate the report, click on "Modify Report" and select the "Description" option. Finally, refresh the report, and your memo should appear. To make changes so that the customer cannot see that memo in customer statement, I have attached an article below.
I hope this helps.
Regards,
Reeta
