Best Of

I just worked it out:

1. Receive money
2. Untick Use Transaction Total box
3. Enter the amount paid
4. Allocate the amount owing on the invoice

Once you have done this, Save & Close, this will prompt Reckon to ask if you issue to raise a credit etc.

Hi again Rav

Went through the profile again in edit mode of the employee with the super issue and his tax is now back.

Will process the pay run now and hopefully, his super is also fixed so that the SS amount is shown in RESC.

Hi Rav

All good! Just processed the payrun and all appears to be fixed. The SS is now reporting under RESC and the PAYG has been calculated for both.

Thanks for your tips and also to @klaura and @Lucas . Still don't understand why these 2 were affected other than my suspicions that it has something to do with starting a payrun on Friday but didn't finish it until today. I thought I only worked on one of the employees but maybe I had also changed the SS amount on the other employee in readiness for today.

Me too @vittoria!! Me too!

Update: Support just called back; they have a work around for employee 1.

You need to go in and change their tax scale to another tax scale, remove the affected employee from the pay run, correct their tax scale back to what it was supposed to be, and then add employee back to run. This will 'refresh' their tax.

They don't know the cause of it.

Regarding employees with upward variations this is still ongoing investigation as they can now see this has not been working properly for a while resulting in employees being undertaxed. @Rav I'd suggest notifying customers of this error as employees are going to be left with a tax bill at EOY.

HI again Lucas

Here are a couple of screen shots.

One showing the Superannuation items for under the employees profile and the others of the payrun today.

There is no ability to add the PAYG. It normally adjusts as the payrun is populated.

I have just noticed another employee who has not had any tax deducted. So I am wondering if there is an issue.