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Hi everyone Just wanted to give you a heads up on some changes that we've had to implement to Reckon Accounts Hosted's login screen, specifically to the Remember Me feature. To meet the ATO's security framework requirements, the Remember Me option will now only save your Reckon Accounts Hosted user name and will expire…
Hi everyone, On 2 August 2025, the Universities Accord (Cutting Student Debt by 20 Percent) Bill 2025 passed into legislation. The ATO has subsequently published new tax tables for employees with Study and Training Support Loans (STSL) effective from 24 September 2025. Key info 👉 Applies to employees with an STSL (Study…
Reckon Accounts Hosted has been upgraded to a new platform experience and we're really excited for you to start using it! We've put together some helpful tips in getting started with Reckon Accounts Hosted new experience below. 💻 Browser permissions After logging into the new Reckon Accounts Hosted platform, you'll be…
Downloading and uploading files is really easy using the new My Files menu which replaces the Floating Toolbar. You can now download or upload multiple files in one go! Check out our how-to video below for a walkthrough on downloading and uploading files in Reckon Accounts Hosted's new platform.…
Hi everyone We've received a small number of reports from Reckon Accounts Hosted users that their logo image has disappeared when printing their invoices after upgrading to the new platform. Invoices that are emailed retain the logo image correctly however printed copies are appearing blank where the image should be. This…
Hey everyone! If you've recently made the switch to the new Reckon Accounts Hosted platform and are experiencing trouble with copying and pasting between your computer and Hosted, or printing from Hosted, the problem might be simple — your browser settings! To make the most of the new platform experience, it's important to…
Its Tuesday and you know what that means, its time for another #TipTuesday! Today I'm going to cover a quick little search tip that might help you get familiar with the new My Files menu. 🔍 Searching When you use the search bar to look for files, it's important to note that it currently only searches within the location…
We are looking at ceasing to trade. BUT ATO requires us to retain access to our financial records (usually 5 years). And our financial records are all on Reckon Accounts Hosted. How have business owners/accountants handled this in the past? How can this be best handled? Does Reckon Accounts Hosted offer an 'archive'…
I have read so many screens and tried and failed every time. Is there something I am missing? I cannot seem to be able to upload my bank feeds to my account. CBA has a Xero and MYOB option and I have followed every other one for Reckon using the help but keep failing. Is it NOT possible to import bank statements? It seems…
Hi, The automatic logout after 5 mins is driving me crazy!! Is there anyway we can change the length of time for this?
Hi, I processed weekly payroll to STP twice on 5th November how do i go about rectifying this? Thank you
I have an employee who does salary sacrifice. The RESC figures do not match the salary sacrifice figures. An amount of $9.44 comes up on the super report in the RESC column. This amount does not show on the wage slips. I have been having this problem for years and had to use the work around to fix it and now since the…
FFS. Just trying to save an invoice, moved from one customer to another….. Will log a support ticket
Hello, When I print an Item Price List Report, the "description" field is not printing in full. It gets to a point around 210 characters and then abridges with "..." at the end. I really need help to format the report so all of the "description" text is printed. Note the same thing happens when you export the report to…
Hi Team , I need a complete report of employee records (include in employee card) exported to Excell Surname Given Name Rate DOB Pay Group Payroll Code Email Gender Start Date Mobile Street Address Unit Number Suburb State Postcode Bank Account Name BSB Account Number Tax File Number Default superfund nominated by employer…
Hi everyone! Reckon Accounts Hosted will be undergoing planned maintenance late on Saturday night, 13 December 2025. Maintenance will commence late Saturday night/Sunday morning between: 10:00PM to 2:00AM (AEDT) Saturday 13 December 2025 12:00AM to 4:00AM (NZDT) Sunday 14 December 2025 ⚠ IMPORTANT ⚠ This maintenance will…
Hi One of our employees has a HELP debt. We can see the amount is included in the PAYG total but doesn't show it separately anywhere. Is there a report in Reckon to show us how much is taken out for the HELP debt separately to everything else? Thanks Debbie
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Reckon Accounts Hosted has the power of desktop accounting combined with the magic of the cloud.