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RE Export PDF
I am a Cloud Advisor and I am trying print/export pdf a financial report in Reckon One. In the report section I do not have the Box "Export PDF" to click on beside the refresh button as shown in all the help screens that I have viewed? How Can I see/add this button. Thanks Arthur
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Leave - not accumulating week on week
i recently migrated to Reckon One, and checked all data. I have now noticed after 3 weeks, the annual leave, sick leave and LSL is not accumulating, and the employees have the same about of leave as they started with 3 weeks ago. Please help!
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Export Chart of Accounts from Reckon One
Hi, I'd like to export the Chart of Accounts and Data from Reckon One, but I can't do it and didn't find anything about it. Can you give me an advice how to export them? Thank you for your answer.
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Access to Reports when subscription ceases
Good Afternoon, Our various businesses (4) that use Reckon One have now been sold and we will shortly have no further use for Reckon One, which we only used for Payroll anyway, General ledger was on another system. My question is, "do we have access to any reports from Recon One once our subscription ceases"? We have run…
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Incorrect payroll
Hi, I have entered an incorrect tax file number for an employee and run pays & lodged. Reckon will not allow me to do a minus so how would i correct this & clear the wages to $0 on the incorrect tax file number and then I can enter the new one and re run pays? Thanks
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Authenticating Partner Access
I have been waiting for my book to load now for a couple hours. The webpage says "Authenticating Partner Access". Anyone know why? Thanks
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MFA using Google Authenticator for multiple users
Hi there, Is it possible to set up MFA using google authenticator for mutliple users of my book? Thanks, Megan
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STP2 Up grade stuck on GovConnect access
When I follow the green banner link to up grade I get a message that there is an issue with my account requiring GovConnect Entity not found or that i don't have authority ask admin for access. I don't get that STP has been working fine. Any help appreciated please.
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how do I create an Account Enquiry report in the same order as the P & L
How can I create an Account Enquiry Report in the same order as the Profit and Loss report
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Sent emails displaying Payroll Mobile instead of my name
Hi there, I have been sending invoices to customers and recently my name is coming through as “Payroll Mobile” instead of from my company name or personal name. how do I change this? My customers think it’s junk Cheers
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Leave amount is not showing automatically on pay run when adding leave
Hi, I have just upgraded to STP 2 for Reckon One. I've set up my first pay run in this new system, and need to add some annual leave for one of my employees. I added the number of hours, but no hourly amount is coming up automatically. I was able to type this in manually, but in the previous version the amount would come…
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Overtime and accruing leave
I have an employee on an annual salary who works overtime every month. I balance out his pay (actual vs. award) every quarter and pay him the difference. However, when this is entered into the payroll info, it then adds in extra hours (which means more overtime) and extra accrued leave. Can anyone tell me how I stop this…
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Do we need to migrate a book from Reckon One to Reckon Payroll if it is only being used historically
We have 3 books in Reckon One, one which is no longer being used for pays but needed for historical data and the other 2 have recently been migrated to Reckon Payroll. I am receiving emails to say that I haven't completed my STP2 migration although I have already processed one payrun in the new Reckon Payroll. I am…
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SAFF Validation Error, Missing Employer Bank Branch and Account Number
In Reckon One, I'm trying to create an superstream SAFF file for the first time. When I do, it gives me a pop up error with the title "SAFF Validation Error". In the pop up it says "Employer is missing Bank Branch Number" and "Employer is missing Bank Account Number". I can't find where to enter these! Can anyone tell me…
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ANZ Direct Bank Feed
I have an ANZ direct bank feed set up in Reckon One and, according to ANZ, it is supposed to update overnight. Yet, there is always a 24 hour delay in getting the transactions imported. I know someone who has Xero and the transactions from the day before come in at 6 am each day. I also know someone who uses Kwikbooks and…