Deleting Old Version of Reckon Accounts Before Installing New

Tracy Green
Tracy Green Member Posts: 5 ✭
edited July 2019 in Personal Plus and Home & Business
Hi. I am trying to install Reckon Accounts Personal 2015 via a link on email. It appears to download but before it will instal it on my computer it says I must first delete Reckon Accounts 2013. I went into Programs on my computer but it won't give me the option to uninstall the 2013 version. How do I delete it? (sorry, I'm a bit of a novice!)

Comments

  • Stan Goodacre
    Stan Goodacre Member Posts: 17 ✭
    edited March 2016
    Hi, Tracy,
    When you went into "Programs" you presumably clicked on "Uninstall a program"  and all your programs would have appeared in the list displayed - I assume.

    At what point did the uninstall program refuse to proceed further? Perhaps we will be able to then find out what went wrong.

    Regards,
    Stan
  • alainpaulr
    alainpaulr Member Posts: 7 ✭
    edited April 2015
    You may consider to try a very good free ware uninstaller called REVO UNISTALLER at http://www.revouninstaller.com/

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 937 Reckon Staff
    edited July 2019
    Hi Tracy,

    http://windows.microsoft.com/en-au/windows/uninstall-change-program 
    To uninstall or change a program  
    Open Programs and Features by clicking the Start button 
    Picture of the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
    Select a program, and then click Uninstall. Some programs include the option to change or repair the program in addition to uninstalling it, but many simply offer the option to uninstall. To change a program, click Change or Repair. Administrator permission required  If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

    Also as per alainpaur, the freeware version of Revo Uninstaller should do the job if the previous steps did not work for you. 
    * Data Recovery Team *

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

  • Tracy Green
    Tracy Green Member Posts: 5 ✭
    edited July 2019
    In 'Programs and Features', all my programs are listed. However, when I select Reckon 2013 it does not give me the option to uninstall, change or repair. When I click on some other programs I can see that it does give the option to uninstall but not Reckon 2013.
  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 937 Reckon Staff
    edited December 2016

    Also as per alainpaur, the freeware version of Revo Uninstaller should do the job if the previous steps did not work for you.

    Regards,

    Reckon Data Recovery Team

    Data Services Tip - Try this first before requesting a data service

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