How to request a data file repair service for a Reckon Accounts (Desktop / Hosted) company data file

Datarec_ReckonLtd Reckon Staff Posts: 1,095 Reckon Staff
edited February 2018 in Reckon Accounts (Desktop)
There may come a time when it is necessary to have specialised assistance regarding a damaged data file.

We highly recommend that before considering a data recovery service that you firstly undertake troubleshooting with our Technical Support Team.

If they determine that the problem is beyond the scope of over-the-phone technical assistance, they can refer you to the Data Recovery Team for further intervention.

You can submit the file to the Data Recovery Team and we can perform a preliminary analysis to determine whether the issues you have encountered can be resolved through a repair service.

To get things started, please request a new case to be opened by completing the online case request form by clicking the link below.

You can see the services page for other data services on offer, such as password removal and data upgrade / conversion.
* Data Recovery Team *