customer payments showing as payments instead of deposits

Options
Robyn_6897963
Robyn_6897963 Member Posts: 6
I have used Reckon for 2 years now for our not-for-profit but our last treasurer deleted payments after reconciliations.  As I am back to being the treasurer again I decided to start afresh for this financial year and opened a new company file.  I was ready to reconcile July's bank statement but this time customer payments ( membership) appear as payments instead of deposits.  Everything else is normal and each invoice is marked as paid and no outstanding amounts against customers names.  I don't know how to change these payments to deposits.  Can anyone help please? 

Comments

  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
    Options
    Robyn.

    How did the 'payment' form the customer get entered?  

    a)  Was it a "Receive Payments"  and posted direct to an actual bank account (which would show as a payment, as you see).

    OR:
    b)  did you want to process the payment as a cash deposit to the Business,  whereby it would sit in deposited awaiting a trip to the bank?

    Gary


  • Robyn_6897963
    Robyn_6897963 Member Posts: 6
    edited July 2019
    Options
    Thanks Gary, I entered the payment in received payments and it shows as paid on the invoice but does not appear in the bank account details.  Neither do the cheque payments I have entered in bills.  Nothing appears in the reconcile except for the starting balance in petty cash that shows as a deposit.  All worked fine until I upgraded to windows 10 and started new company.  I feel that it must have something to do with the item list.  The To Account I had as membership account which I had previously.  I have matched all the preferences from old account to new account.
  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
    Options
    Robyn

    On the screen where you receive payments from your customers,  it sounds like the BANK ACCOUNT is not being selected.  Meantime, the monies are being recognised as coming off the Accounts Receivable, and flagging the invoice as being paid,  but the actual funds (the DEBIT) to some BANK ACCOUNT are disappearing somewhere else.

    What does your Balance Sheet show, in terms of where the funds are sitting that have been received?   There has to be a corresponding entry for these received (A/R) payments somewhere.

    Gary
     
  • Robyn_6897963
    Robyn_6897963 Member Posts: 6
    edited November 2015
    Options
    The balance sheet doesn't show any of the deposits or payments.  I know this must be something simple but I have spent days and days and still getting nowhere. 
  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
    Options
    Well Robyn,  do you want to email me your contact details to consider a remote session to set some extra 'eyes' on the issue.

    Gary
    e: gaz@alchester.com.au
  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 1,095 Reckon Staff
    edited December 2016
    Options
    Hi Robyn, 

    Can you click on the Banking menu and then Make Deposits.

    See if there are any payments appearing there that need to be deposited to your bank account.

    We recommend that you also perform a file integrity check (Verify Data) just to be sure that the file has no errors detected.

    How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop)

    * Data Recovery Team *
  • gazza73
    gazza73 Accredited Partner Posts: 803 Accredited Partner Accredited Partner
    edited February 2017
    Options
    Forum readers.....

    After some Teamviewer inspections on this matter,  it came down to the fact that preferences had been set, to use UNDEPOSITED FUNDS as part of customer Payment Receipts.   The processing of undeposited funds to the real bank account then introduced a second dated transaction en masse for all the deposits.    

    Edit -->  Preferences -->   Sales and Custoemrs  -->  UNTICK the 'use undeposited funds as default'.

    This enabled "RECEIVE PAYMENTS activities to select the real BANK.

    But I'll allow Robyn to come back with her results after adopting this cahnge in practice, to see if the mystery is now solved.

    Gary




  • Robyn_6897963
    Robyn_6897963 Member Posts: 6
    edited November 2015
    Options
    Wow.  Thanks Gary for all your advice and very prompt resolution via teamviewer.  I have reconciled all bank statements back to the start of the financial year and all worked perfectly.  Getting rid of undeposited funds default saved a few steps and certainly streamlined the process.  I am very grateful for your help as all is working fine now.  
This discussion has been closed.