Error 1723 when trying to uninstall RA 2015, even when McAfee disabled.

Karen Dorrell_8082873
Karen Dorrell_8082873 Member Posts: 2 Novice Member Novice Member
edited February 2017 in Personal Plus and Home & Business
I am trying to install my Reckon Accounts 2016 upgrade without any luck. I  keep getting an Error 1723 message - there is a problem with this Windows Installer package. A DLL required for this install to complete couild not be run. Have tried deactivating McAfee program also without any success. It's been months since I've been able to log-in due to this issue

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,187 Reckon Community Manager Community Manager
    edited February 2017
    Hi Karen,
    A similar question was posted recently, there are some suggestions on this thread that may assist you -
    https://community.reckon.com/reckon/topics/peter-wood

    Let us know how you get on

    Cheers
    Rav
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