Error Message - Sorry, we had to log you out due to inactivity.

Joy_7623349
Joy_7623349 Member Posts: 4 Novice Member Novice Member
edited February 2017 in Accounts Hosted
Error Message - Sorry, we had to log you out due to inactivity. This error message happens frequently on my home computer while I am using Reckon Hosted. What is causing it and how do I stop it?  It usually goes extremely slow or freezes before throwing me out and giving me that message.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,187 Reckon Community Manager Community Manager
    edited February 2017
    Hi Joy,
    How often do you receive this message and approximately after what elapsed timeframe does it appear?
    Reckon.png

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  • Joy_7623349
    Joy_7623349 Member Posts: 4 Novice Member Novice Member
    edited December 2016

    It can appear at various times while I am working, sometimes after 5 minutes, sometimes after an hour.  When I get thrown out and go back in it can happen again very quickly and sometimes will not let me proceed at all.  When that happens I get frustrated and turn off the computer all together and walk away. 

  • 06969681
    06969681 Member Posts: 1 Novice Member Novice Member

    HiI am looking for the response to this question

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,187 Reckon Community Manager Community Manager

    Hi @06969681

    The dashboard screen (screenshot below) will timeout after a certain period of time if not accessed. I can't recall exactly but I believe its in the vicinity of around ~20 minutes or so.

    However when you have launched your Hosted session ie. your file that will continue to operate and be active for you to use. The dashboard screen timing out will not impact your Hosted session.

    image.png


    Reckon.png

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