Payroll liabilities duplicated
edited October 2017 in Reckon One
Hi, In Reckon One, I have created my first payroll, however all the liabilities are duplicated. There are 2 identical journal transactions with all the liability details, yet payroll reports only show 1 payment. Profit and loss shows double the value because of the 2 transactions, I am unable to delete 1. What do I do?
Kim Chapman - COS Business Solutions Member Posts: 225 ✭✭
How many pay runs do you have under the Payroll tab.
Hi Peter, we are looking into this for you. Can you give me the cashbook name and the pay run name please?0
only 1 under payrolls0
the book is Mabuhay Holdings and the payrun name is Mabuhay0
Geoff Bryant Member Posts: 59 ✭Welcome to my world. I spent an hour on the phone, mobile phone at that, with a technician that treated me like I was an idiot only to tell me in the end that I was right. The problem he said was escalated to the right area but no time limit could be given in regards to when the issue would be resolved.
Thanks Peter, we have identified the issue that caused the problem and will be releasing a fix for it very soon. In conjunction with this we will remove the duplicated journal for you.
Hi Geoff, sorry you have been inconvenienced by this. We are working now to identify all the other pay runs that have duplicated journals and will remove the duplicates as soon as we can.1
Hi, we have deleted the duplicate journals. Can you both please check that everything looks fine now? Thanks.0
Yes , the duplicate is gone. Thanks.0
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