Reckon Personal Plus 2015 shutdown.

Darrell Ward
Darrell Ward Member Posts: 3 Novice Member Novice Member
edited October 2024 in Personal Plus and Home & Business
In Investments when I click on the tranactions tab, the program closes down.. Error Code 7372. Hopw can I fix this?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited February 2017
    Hi Darrell,

    Welcome to the Community

    How long has this issue been occurring for you? Is it a constant issue when performing that specific action or intermittent?

    Which operating system are you using?
  • Darrell Ward
    Darrell Ward Member Posts: 3 Novice Member Novice Member
    edited February 2017
    Hi Rav
    The issue has been occurring since I downloaded Personal Plus 2015 onto a new computer last week. It had not been an issue on the previous machine.
    It is a constant issue currently.  Using Windows 10.
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,235 Reckon Community Manager Community Manager
    edited December 2016
    Thanks for getting back to me Darrell,

    Please check out these two KB articles -

    This first KB doesn't specifically relate to the error code you are seeing however the overall principle applies and hopefully assists - 
    http://kb.reckon.com.au//issue_view.asp?ID=3157

    The second KB relates to best practices for Reckon Accounts Personal and Windows 10.
    Please note, Reckon Accounts Personal 2016 is currently the only version compatible with Windows 10.
    http://kb.reckon.com.au//issue_view.asp?ID=5472

    Let me know how you get on

    Cheers
    Rav
  • Darrell Ward
    Darrell Ward Member Posts: 3 Novice Member Novice Member
    edited October 2016
    Thanks Rav
    I followed the process suggested by the first KB - this made no difference - crashed (error 7370).
    How do I get to the "UAC" referred to in the second KB?
    Thanks.
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