Emailing stopped working

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susan_8317627
susan_8317627 Member Posts: 2 ✭
edited February 2017 in Reckon Accounts (Desktop)
Upgrade to Reckon Accounts 2016 in November. Everything worked great. Emails were being sent by Windows Live Mail. Then last week, I could no longer email invoices. Not sure what I did, but now emails being sent by 'Reckon Account Email'. Have to put my password in each time. Customers have not received emails I've sent the last week. With this setup, I cannot check what has been sent, nor ask for a read receipt from customers. I want to go back to Windows Live, but don't know how.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited February 2017
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    Hi Susan,

    Do you recall any changes or updates made to your PC environment since the last time you were successful? 

    Is Windows Live Mail still selected as your default email option? (Found in Control Panel > Default Programs)

    There are also a couple of KB's here which may help -

    Webmail and Reckon Accounts Business 2016
    http://kb.reckon.com.au/issue_view.asp?ID=5391

    Sending emails via webmail from Reckon Accounts Business 2016 does not complete
    http://kb.reckon.com.au/issue_view.asp?ID=5401

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • susan_8317627
    susan_8317627 Member Posts: 2 ✭
    edited November 2016
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    Hi. Thanks for the reply. Yes Windows Live Mail is my default email program. Since it was working till a week ago, I looked at any updates my PC had. I have deleted any updates around that time. It is still not working. I can't even connect to Reckon Mail anymore. Trying to find a Reckon Helpline number. Can you give me it??

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