Bank feeds not importing any transactions

Sam HolfordSam Holford Member Posts: 1
edited August 2017 in Reckon One
I set up bank feeds with ASB via Yoodle one week ago, and have linking the accounts, yet still no transactions are showing up. 

I can't see any errors and there seems to be no way to force an import of a bank feed.

I sent an email to Reckon but they just asked me to call them, which isn't very helpful.

Am I missing something obvious? 

Comments

  • RavRav Administrator Posts: 10,763 Administrator
    edited May 2017
    Hi Sam,

    Welcome to the Reckon Community

    I believe our BankData specialist has sent you an email earlier this morning (which is more than likely a separate email to the one you're referring to in your post) containing info regarding your bank feed subscription specifically and the next steps required.

    Let us know if you received that and/or if you have any further questions

    Cheers
    Rav
  • HeydeeHeydee Member Posts: 1
    edited August 2017
    Hi Rav, please could you assist as have just joined a few weeks ago and still can't get it working. 

  • RavRav Administrator Posts: 10,763 Administrator
    edited August 2017
    Hi there Heydee,

    We can definitely help you out, can you let me know whereabouts in the process you're coming unstuck? 
    What is happening for you at the moment?
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