"Error with Login" message each time I attempt to log in

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Jacqui Panozzo
Jacqui Panozzo Member Posts: 5 Novice Member Novice Member
edited October 2024 in Reckon One
For the past two days, everytime I attempt to log in, I receive an "error with log in, try again later" message. I have invoices that need to be sent out by the end of the week, and am hoping to get an answer about what is wrong with the system? 

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,287 Reckon Community Manager Community Manager
    edited June 2017
    Hi Jacqui,

    Sorry to hear you're having trouble. Do you encounter this issue when logging into the Portal itself or when trying to launch your book using the 'Open App' button?

    When was the last time you were able to access Reckon One successfully?

    Which browser are you using? Does the same thing happen when using an alternate browser?
  • Jacqui Panozzo
    Jacqui Panozzo Member Posts: 5 Novice Member Novice Member
    edited June 2017
    Hi Rav
    I just logged in again to get a screen shot of the message for you, and it's working again! 
    But for your info, it was on the login Portal, and the same issue occurred with both Chrome and Explorer. I think that the last time I logged in was a week ago.
    Thanks for your quick reply!
    Jacqui
  • Jacqui Panozzo
    Jacqui Panozzo Member Posts: 5 Novice Member Novice Member
    edited July 2017
    Hi Rav, it's back to stopping login again. I've attached a screenshotimage
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,287 Reckon Community Manager Community Manager
    edited July 2017
    Hi Jacqui,

    Sorry to see this has cropped again! Just checking, this is still occurring on all browsers when you try today?

    I'll escalate this up to our Portal team to take a look into what's going on with that. 
  • Jacqui Panozzo
    Jacqui Panozzo Member Posts: 5 Novice Member Novice Member
    edited July 2017
    Yes, it happens in Chrome and explorer

    Thanks,
    Jacqui
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,287 Reckon Community Manager Community Manager
    edited July 2017
    Thanks for that Jacqui,

    I've just shot your case through to the Portal guys & girls, I'll keep you posted on this as soon as I hear back. 

    Really sorry for the hassle!
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,287 Reckon Community Manager Community Manager
    edited July 2017
    Hi Jacqui,

    Ok so I've just heard back from the Portal team about your case, and at this point in time, that error message displays if your login details are entered incorrectly ie. your password is typed in incorrectly etc. 

    Definitely appreciate that isn't the best user experience and the team will be changing that but in the meantime, can I just get you to try again and ensure that your login details are correct?

    Let me know how you get on

    Cheers
    Rav
  • Jacqui Panozzo
    Jacqui Panozzo Member Posts: 5 Novice Member Novice Member
    edited July 2017
    Hi Rav,
    The login details are correct as I have them saved on my computer and I have been able to log in in the past.
    Thanks for your help
    Cheers
    Jacqui
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