I keep getting an error message when trying to create a report for Leave balances & accrual value. A

[Deleted User]

Rav

Good morning Erin,

Can you let us know what the error message is that you're encountering? A screenshot would be great. 

[Deleted User]

Rav

Thanks for this Erin,

How long has this issue been apparent for you? Just today or longer?

Can you logout of Reckon One and the Reckon Portal entirely, close your browser and try again now. Let me know if the issue persists.

[Deleted User]

Hi Rav,

This has been an ongoing thing for about 5 weeks now. I run a separate spreadsheet to keep accurate running totals but coming up to end of year, we will be looking for this report. I have logged out and retried again several times with no success.

Rav

Hi Erin,

The team have looked into & rectified some performance issues which has just been completed. Can you give a try now and see how you go.

If the problem persists, can you please give us a buzz on 1300 756 663 ?so we can take a closer look. 

Cheers
Rav

Charlie Li_9672208

Hi Rav, I got the same issue happening. sometimes the report works sometimes it not.