transactions in bank account but not in money out

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Denize Hooton_9171871
Denize Hooton_9171871 Member Posts: 8 Novice Member Novice Member
edited October 2024 in Reckon One
Transactions "Missing" in Money Out.  Nearly 3 months of transactions (unreconciled) from July to September 2016 are in Bank Account, but not showing in Money Out transactions.

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  • John G
    John G Reckon Staff Posts: 1,527 Reckon Staff Reckon Staff
    edited November 2017
    Welcome to the Reckon Community, Denize,

    BankData problems are best communicated directly to the BankData team on bankdata@reckon.com.  In this case send through a bank statement and mark the transactions that are missing.  You can block out confidential information as they only need to see the number of transactions a day and the bank account number.  


    regards,
    John.
  • Denize Hooton_9171871
    Denize Hooton_9171871 Member Posts: 8 Novice Member Novice Member
    edited November 2017
    Hi - thanks for your comment but we don't use the bank feed. The transactions were previously showing but have now disappeared even though I can print them in a GL report.
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