In the "receive money" & "make payment" areas, the "NEW" button seems to have stopped working.
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Russell Kilgour
Member Posts: 8 ✭
In the "receive money" & "make payment" areas, the "NEW" button seems to have stopped working. Any idea as to why this is happening?
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Comments
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Hi Russell,
Can you please clear your browser cache and then retry. It should clear this problem up.
Let me know how you get on
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thanks for replying Rav, but this didn't make any difference ...0
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BTW ... I'm using Google Chrome as my browser0
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Thanks for getting back to me Russell,
Can you let me know if the same issue is apparent if you login via a different browser as well?
Is the button itself visible and 'clickable'?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav .... The problem has somehow resolved itself!! (not sure how).... but in answer to your questions:
1. I tried IE and Firefox as well as my preferred Chrome ... there was no difference
2. The "Allocate" and "New" buttons were visible, but clicking on "New" did nothing
As I said, it has started working properly again ... without me doing anything different (or at least, not that I'm aware of) [hoping it stays that way :-) ]1 -
Well that's good news, does sound like an odd one but glad to hear its back to normal.
Sing out if you have trouble with it again.
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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