RAH API server Cosmic invs not syncing is Maintenance finished ?

cosmic
cosmic Reckon Developer Partner Posts: 1,051 Reckon Legend Reckon Legend
edited October 2024 in Accounts Hosted
Hello API team

Cosmic Invoices are not syncing into RAH Accounts 

Please advice urgently if there is an ISSUE still
I have also sent email directly to API Team

Cosmic Accounting Group

Accountants and Tax Agents 22397009

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,607 Reckon Community Manager Community Manager
    edited January 2018
    Hey Chandra,

    I'll run it past the API guys for some info.
  • Rav
    Rav Administrator, Reckon Staff Posts: 13,607 Reckon Community Manager Community Manager
    edited January 2018
    Hi Chandra,

    It looks as though it just needs to authorise the application again. That will then refresh the authorization and resolve the problem.
  • Jason Hollis
    Jason Hollis Reckon Alumni Posts: 466 Former Reckon Staff Member Former Reckon Staff
    edited September 2020
    Update: 

    Your other third party add-on vendor should also delete the lgb file that is located in the same folder as the QBW file. It will look like this...

    myFileName.qbw.lgb

    This file holds the authorisation information for the API. We have found that deleting this file BEFORE you reauthorise the app ensures that no legacy credentials are left behind. 

    If in doubt your third party vendor should contact our API support team. 
This discussion has been closed.

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