RAH API server Cosmic invs not syncing is Maintenance finished ?

Options
cosmic
cosmic Reckon Developer Partner Posts: 1,084 ✭✭✭
edited September 2020 in Accounts Hosted
Hello API team

Cosmic Invoices are not syncing into RAH Accounts 

Please advice urgently if there is an ISSUE still
I have also sent email directly to API Team

Cosmic Accounting Group

Accountants and Tax Agents 22397009

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
    edited January 2018
    Options
    Hey Chandra,

    I'll run it past the API guys for some info.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
    edited January 2018
    Options
    Hi Chandra,

    It looks as though it just needs to authorise the application again. That will then refresh the authorization and resolve the problem.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Jason Hollis
    Jason Hollis Alumni Posts: 516 Reckon Staff
    edited September 2020
    Options
    Update: 

    Your other third party add-on vendor should also delete the lgb file that is located in the same folder as the QBW file. It will look like this...

    myFileName.qbw.lgb

    This file holds the authorisation information for the API. We have found that deleting this file BEFORE you reauthorise the app ensures that no legacy credentials are left behind. 

    If in doubt your third party vendor should contact our API support team.