Bank data feed not updating

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lou razzano
lou razzano Member Posts: 11 Novice Member Novice Member
edited October 2024 in Reckon One
I have NAB Credit Card updating via Yodlee Bank Data Feeds.

The past 2 weeks my Credit Card has not been updating in Reckon One.

I noticed when I go to Banking > Bank Connections > Connect and Account, the Credit Card Line does not appear in the list.   

Does that mean the connection has dropped off and needs to be reinstated?.   If so how do I do this


Regards


Lou

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  • Rav
    Rav Administrator, Reckon Staff Posts: 14,349 Reckon Community Manager Community Manager
    edited February 2018
    Hi Lou,

    Just had a chat with our BankData team and it looks like there is an issue which is causing the symptoms you've described. 

    We've escalated it so hope to have some further news on progress very soon
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,349 Reckon Community Manager Community Manager
    edited February 2018
    Hi Lou,
    Just wanted to get back to you on this, I've just heard this should be now fixed up for you.

    Let me know if this is the case for you

    Cheers
    Rav
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