HUBB Investor

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Doug Eager_9557698
Doug Eager_9557698 Member Posts: 2
HUBB.exe will no longer run in H&B 17. 
Err message: KYOTO BUG: Our Y2k fix is no longer a fix
Sounds ominous.  Any suggestions?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
    edited May 2018
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    Hi Doug,
    Can't say that I've ever seen that error message before! :) 

    Has this just started occurring for you? ie. has it worked successfully with your Home & Business 2017 program previously? 
    Have there been any changes to your system and/or program ie. re-installation, Windows or antivirus updates etc.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Ross_Aitken
    Ross_Aitken Member Posts: 19 ✭✭
    edited February 2018
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    Hi Doug,

    Had that error a while ago. Reinstalled Hubb from their web site and did some other things .. still had the problem. I think running it in administrator mode made it go away.


  • David Lorimer
    David Lorimer Member Posts: 1
    edited March 2018
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    I have just purchased an upgrade to Accounts Personal Plus 2018 and installed HUBB Investor 11th Mar 2018 and I am getting the same message when I try to launch HUBB Investor.
  • Leon_6849533
    Leon_6849533 Member Posts: 7
    edited March 2018
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    I've got the same message suddenly. Worked fine a couple of weeks ago.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
    edited March 2018
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    Hi guys,
    Need to try ascertain a common trend of pattern. Can I ask which operating system you're all running and/or if there have been any Windows or anti-virus updates that have been installed since the last time you were able to use Hubb Investor successfully?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Leon_6849533
    Leon_6849533 Member Posts: 7
    edited March 2018
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    Thanks Rav
    I'm running WIN10 Home 64-bit and as you know it's impossible to tell when and what Windows, or for that matter AVG, updates.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
    edited March 2018
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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Doug Eager_9557698
    Doug Eager_9557698 Member Posts: 2
    edited March 2018
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    Rav
    Back on the case. My Win10 update log has one Features update and 15 Quality updates this year.
    Any of these could have been relevant.  Also would have been a couple of Avast updates
    Doug Eager
  • Gordon Vermaak
    Gordon Vermaak Member Posts: 2
    edited August 2018
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    Has this issue been resolved?  I am having the same issue.
  • Richard Winterscheidt
    Richard Winterscheidt Member Posts: 11
    edited September 2018
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    Just installed from CD Reckon Personal 2018, on to brand new machine
    (received CD 21 September 2018) on Windows 10, 64 Bit and receive this error. has there been a solution yet? By the look of this thread it has been longer than 7 months.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
    edited October 2018
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    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Doug Eager
    Doug Eager Member Posts: 1
    edited October 2018
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    Thanks Rav
    I believe I did this reinstall months ago, before I called in.
    And the  bug persisted.
    But, as of about a month ago Hubb Investor works again. 
    There were a couple of other one-time errors, but no sign of Kyoto Bug. 
    The fix could have been earlier -- I hadn't tried it for a few months. 
    I guess it's thanks to the Hubb people.
    Doug Eager
  • Stephen Roberts
    Stephen Roberts Member Posts: 1
    edited October 2019
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    I just installed 2020 version of Reckon Personal and Hubb Investor.  Hubb inverstor now starts after I ended up downloading the app from their site as the included version with Reckon didn't.  The Hubb now starts but suddenly closes.  Any solutions out there?