Trying to restore a back up

Amy O'Neill
Amy O'Neill Member Posts: 5 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I'm trying to restore a back up to hosted from my computer desktop.  Hosted can't 'see' my computer.  At all.  What can I do?
Its offering me a desktop and saving to a desktop....but its certainly not mine!

Comments

  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited August 2019
    You need to "upload" the backup. You cannot restore direct from the desktop. Call me if this is unclear Kevin 0407744914
  • Amy O'Neill
    Amy O'Neill Member Posts: 5 Novice Member Novice Member
    edited March 2018
    I have tried uploading to the toolbar but I still can't find it.  I'm not sure its making it all the way through the upload process.  It doesn't appear under recents 
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,209 Reckon Community Manager Community Manager
    edited March 2018
    Hi Amy,
    Are you using the method to upload as outlined in this video?


    https://www.youtube.com/watch?v=uK7eOPHkZck

  • Amy O'Neill
    Amy O'Neill Member Posts: 5 Novice Member Novice Member
    edited March 2018
    I have been.  It gets to about 26% and the upload stops.  I used the desktop version of Reckon for years and never had any issues. This is a pain in the backside.  It should be simple!
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited March 2018
    Sounds like your isp. Its not a problem Ive ever encountered while using Hosted for nigh on to five years
  • Amy O'Neill
    Amy O'Neill Member Posts: 5 Novice Member Novice Member
    edited March 2018
    I thought that too, so I brought it home and tried.  Still no luck
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner
    edited March 2018
    Call me Amy 0407744914 Kevin
This discussion has been closed.

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