ReckonOne: Customer statement not showing payment details on emailed statement pdf

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Thlami B
Thlami B Member Posts: 3
edited March 2019 in Reckon One
If I view a customer statement on screen it includes the payment details entered in Settings/Statements. If I print this, it prints as displayed - all good.
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If I instruct the system to send the statement via email, the payment details are not included, in its place is "undefined"
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What do I need to change to have payment details included in the emailed statement? Thanks in advance for any help you can offer.

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  • Mary Whittaker
    Mary Whittaker Member Posts: 3
    edited March 2019
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    I am having this problem too.  Does anyone know a solution?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
    edited March 2019
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    Hi guys,
    Does this occur on every statement sent via email or a certain customer only?

    In the first instance, can you please logout and then retry?

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  • Mary Whittaker
    Mary Whittaker Member Posts: 3
    edited March 2019
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    It happens on every statement.  I have logged out and retried but it still prints "undefined"
  • Phyllis
    Phyllis Member Posts: 3
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    Is there a fix for this? It is happening to my statements

  • ljarvis
    ljarvis Member Posts: 7
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    Is there a fix for this issue?