Payment Summary problem

Katrina HolmesKatrina Holmes Member Posts: 2
edited July 15 in Accounts Hosted
I am using Reckon Hosted 2017 and trying to email payment summaries 5 out of 18 payment summaries have showed in the send forms window and the remainder are missing. How do i fix this problem?

Comments

  • RavRav Administrator Posts: 9,799 Administrator
    edited June 2018
    Hi Katrina,
    For the employee emails that do not appear, are their send preference method set to email, print or both?

    image
  • John GraetzJohn Graetz Member Posts: 1,653 ✭✭✭
    edited July 15

    A quick check on what Rav has said would be to select print instead of email, and see what that produces.  Also, have you selected the correct year?

    John L G

  • Katrina HolmesKatrina Holmes Member Posts: 2
    edited June 2018
    yes selected the correct year and they are all employees profiles are set to email 
  • Heather SandersHeather Sanders Member Posts: 46
    edited June 2018
    Check in employees tax option you not have exclude from payment summaries ticked
  • Jessica Van SantenJessica Van Santen Member Posts: 4
    edited July 2018
    I'm experiencing the same problem. It comes up saying printing 25 out of 71 and then nothing shows up in the to be sent screen!
  • Jackie SmoothyJackie Smoothy Member Posts: 5
    edited July 2018
    We are having the same problem.  We cannot email invoices either.
  • Jessica Van SantenJessica Van Santen Member Posts: 4
    edited July 15
    nearly 50mins on hold to support so far! I'll post what they tell me when I finally get through!
  • John GraetzJohn Graetz Member Posts: 1,653 ✭✭✭
    edited July 2018

    Jessica.  Potentially, the 25th or 26th item is corrupted.  Try excluding them from the run and see what happens.  Then you will be able to isolate which one is causing the problem.

    John L G

  • Daneille GittoesDaneille Gittoes Member Posts: 6
    edited July 2018
    I can not send any payment summaries nor payslips.  it just comes up empty with no forms to be sent.
  • John GraetzJohn Graetz Member Posts: 1,653 ✭✭✭
    edited July 2018

    Daneille - have you disabled Pop-up-Blocker in your browser?  Correction.  You need to ENABLE popup blocker in your browser

    John L G

  • Deborah FowlerDeborah Fowler Member Posts: 4
    edited July 2018
    Hi.  We are also having problems with sending payment summaries and payslips.  All employees come up so you select them but when you click ok it is coming up blank and it says "Currently there are no forms marked to be sent.  To mark a form to be emailed, display the form and select the To be emailed checkbox".  
  • Fran DalglishFran Dalglish Member Posts: 7
    edited July 2018
    Does anyone know if this has been sorted? I'm facing the same problem with payment summaries. I must have sent the monthly payslips before this fell over.
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