I HAVE CHANGED PASSWORD FOR A USER AND NOW WE CANT GET IN

RHONDA LAITYRHONDA LAITY Member Posts: 2
edited July 15 in Accounts Hosted
I have changed the password for a user on our account and now we cannot log in using the new or old password.  Any ideas please

Comments

  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited July 15
    Rhonda. You should be able to go in and just set up a new password John L G
  • RHONDA LAITYRHONDA LAITY Member Posts: 2
    edited July 2018
    True John I should.  Have tried to do that in manage users but doesnt seem to work.

  • RavRav Administrator Posts: 10,783 Administrator
    edited July 2018
    Are you getting any messages or prompts? If so, what do they say?
  • John GraetzJohn Graetz Member Posts: 1,652 ✭✭
    edited July 2018
    Rhonda.  As another potential interim step, try setting it up with no password (blank) which is an option.  If that works have another go at setting a new passwordl
    John L G
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