I HAVE CHANGED PASSWORD FOR A USER AND NOW WE CANT GET IN

RHONDA LAITY_9715596
RHONDA LAITY_9715596 Member Posts: 2 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I have changed the password for a user on our account and now we cannot log in using the new or old password.  Any ideas please

Comments

  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited July 2020
    Rhonda. You should be able to go in and just set up a new password John L G
  • RHONDA LAITY_9715596
    RHONDA LAITY_9715596 Member Posts: 2 Novice Member Novice Member
    edited July 2018
    True John I should.  Have tried to do that in manage users but doesnt seem to work.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,666 Reckon Community Manager Community Manager
    edited July 2018
    Are you getting any messages or prompts? If so, what do they say?
  • John Graetz
    John Graetz Member Posts: 1,663 Reckon Star Reckon Star
    edited July 2018
    Rhonda.  As another potential interim step, try setting it up with no password (blank) which is an option.  If that works have another go at setting a new passwordl
    John L G
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