Emailing from Reckon has stopped working

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Debra_7040819
Debra_7040819 Member Posts: 20 ✭✭
edited August 2020 in Accounts Hosted
I am unable to email from Reckon, has ceased working in the last couple of day. No changes have been made to Outlook or email accounts.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,573 Community Manager Community Manager
    edited July 2018
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    Hi Debra,
    What is happening specifically when you try to send an email?

    Are you encountering any error messages or anything else when you try?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Marie Hall
    Marie Hall Member Posts: 2
    edited June 2020
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    When I upgraded to Windows 10 a few years back, I was unable to email invoices from my usual email account.  Reckon themselves created a gmail address for me as gmail was compatible with the new windows.  I sent an email yesterday...no problem.  However, today I haven't been able to.

    I keep getting an error message saying "Invalid Email Details   Either your Email address or Passwork is incorrect.  If your Email address is incorrect please edit it in your Send Forms Preferences".

    I haven't changed a thing.

    Marie
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,573 Community Manager Community Manager
    edited February 2019
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    Hi Marie,
    Are you able to re-enter your email credentials into Reckon Accounts and see if that jump starts things for you or check what is currently populated in the webmail settings.
    Edit > Preferences > Send Forms

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Wendy Wildman
    Wendy Wildman Member Posts: 2
    edited November 2019
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    I am having the same issue. Running 2019 Premier, with windows 10. Everytime I turn my computor off or log out of reckon I have to input me password, only this time it is not sending emails from invoice.I have checked the send form for my email addres & the correct password and all is correct. What is my next step.
    Regards Wendy
  • Riva Shpak
    Riva Shpak Member Posts: 2
    edited May 2020
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    I am having the same problem since yesterday with 2019 Premier, windows 10. Worked for years. Updated the program to Reckon 2020 R1, but id did not solve the problem either. I've been using the client's gmail account for invoicing only. All settings are correct. Totally lost.
    Thanks,
    Riva
  • Judy Hughes
    Judy Hughes Member Posts: 3
    edited June 2020
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    I only upgraded to Reckon 2020 yesterday and am not able to email invoices.  I have Windows 10 which I was using with my earlier version and there was never a problem.  Please advise what I need to do to fix this.
  • Kris_Williams
    Kris_Williams Member Posts: 3,363 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited June 2020
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    I just logged on from an iPad and emailed myself a report successfully, also tried from Windows 10 PC, all ok. That is from Reckon Hosted by the way
  • Nathan Williams
    Nathan Williams Member Posts: 1
    edited June 2020
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    Hi guys, I run the premier contractor edition of reckon and I have been having the exact same issue on very odd occasions, sometimes it will run for weeks on end WITHOUT running the "Email details invalid" screen and then totally randomly it will show up, sometimes this can take 3 - 6 attempts of resending to get the email to send. This has been an ongoing issue for 12 months or so, we have never changed a thing in email setting or our emails in general. Just happens totally randomly. If someone has an answer can you please share?? Thank you