MFA code Verification Error
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Dee Jones
Member Posts: 4 Novice Member

I cannot get MFA code to be accepted - I cannot locate area on my android phone to correct time (Samsung J1 Mini) any other solution/s?
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Comments
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Welcome to the Reckon community Dee.
You need to sync the time of the Google Authenticator app:- Launch the Google Authenticator App;
- Tap the 3 dots in top right and select Settings
- Tap on Time correction for codes
- Tap sync now
- Click OK on the success message.
Hope this helps.
regards,
John0 -
Thanks John - have just followed instructions above and tried entering authentication code - received message advising time already aligned with Google servers. Tried entering authentication code but again have not been successful. Have not had this issue in previous weeks - surely there has to be more straightforward solution - none of us can afford to be wasting hours trying to lodge via this portal. Dee0
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Dee,
Are you using the original authenticator that was used to set MFA in the first instance? You need to be in order for it to work. For example; did you delete the Google Authenticator app at any stage after setting up the MFA?
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No - however, I was given an option to login using my Google Account and now when I open the authenticator I have two Reckon Portal Services listed. I have checked my profile details on the Reckon Portal and when entering the code I select the code for the email address registered on my profile.0
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Apologies Rav - when answering No above it was in response to deleting the authenticator.0
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