while using Windows 10 and changing over hosted 2018 I cannot click and drag mouse to select text or

greg_8717338
greg_8717338 Member Posts: 3 Novice Member Novice Member
edited September 2019 in Accounts Hosted

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited August 2018
    Hi Greg,
    Is this still occurring for you today?
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  • greg_8717338
    greg_8717338 Member Posts: 3 Novice Member Novice Member
    edited August 2018
    Hi Rav, yes it is. If I left click (and hold down) the mouse I cannot move the cursor on the screen. 
  • Craig Noble
    Craig Noble Member Posts: 5 Novice Member Novice Member
    edited September 2019
    Hi Rav, was there a solution for this question? I have the similar issues with Windows 10 and using Google Chrome. I am unable to select text correctly, have difficulty in selecting, moving or adjusting windows or even scrolling will cause some issues. I another location with Google Chrome and Windows 7, it works perfectly.
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,321 Reckon Community Manager Community Manager
    edited October 2018
    Hi Craig,
    Are you using a touchscreen device when performing these actions or an external mouse?
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  • Pat_9381861
    Pat_9381861 Member Posts: 6 Novice Member Novice Member
    edited October 2018
    I have this problem also on only one of 3 computers that access our Hosted application. I tried switching the mouse between the two but it is not a mouse problem. It must be due to the settings on this particular PC that prevents the mouse from activating the scroll bars, column resizing and text selection
  • Craig Noble
    Craig Noble Member Posts: 5 Novice Member Novice Member
    edited October 2018
    I am using a standard mouse, initially I was using a wireless mouse but went back to a USB mouse to reduce any issues.
  • Pat_9381861
    Pat_9381861 Member Posts: 6 Novice Member Novice Member
    edited October 2018
    I am using a usb mouse but this is not an issue on my home computer using Windows 10 Home edition. This is also the same edition being used on the work PC which is causing issues.
  • Michele Shumack
    Michele Shumack Member Posts: 1 Novice Member Novice Member
    edited September 2019
    I am also having this problem using wireless mouse and windows 10. Cannot highlight text and problems using scroll bars. Going by the questions in his section the problem has not been answered.
  • Jenny_9381306
    Jenny_9381306 Member Posts: 35 Reckoner Reckoner
    edited September 2020

    Is there a solution for this problem? I am having the same issues when using Hosted on Windows 10 using a usb mouse...have tried in Chrome and Internet Explorer etc

  • greg_8717338
    greg_8717338 Member Posts: 3 Novice Member Novice Member

    2 years later and I am still waiting for a solution.

  • Michelle_7070859
    Michelle_7070859 Member Posts: 41 Reckoner Reckoner

    I have just upgraded to a new computer and windows 11. I am having the same problem with the mouse. It is so frustrating, slow and unproductive. Came here looking for an answer and what no resolution since 2020?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,723 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @Michelle_7070859

    This appears to be related to the Mouse settings on the individual PC rather than with Hosted itself.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Michelle_7070859
    Michelle_7070859 Member Posts: 41 Reckoner Reckoner

    Unfortunately it is only on Reckon. My mouse works perfectly fine on my PC using other programs and IT have looked into it as well. Very strange but thank you for your feedback.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,723 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @Michelle_7070859 Which browser are you using for Hosted ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Michelle_7070859
    Michelle_7070859 Member Posts: 41 Reckoner Reckoner

    I've tried Chrome and Edge and same issue.

  • Jenny_9381306
    Jenny_9381306 Member Posts: 35 Reckoner Reckoner

    I managed to resolve the issue by asking my IT manager to turn off "touch screen" on my laptop (he really didn't want to) and after that I could highlight/select text normally regardless of which mouse or browser I use.

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