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while using Windows 10 and changing over hosted 2018 I cannot click and drag mouse to select text or

greg_8717338

Comments

Rav

Hi Greg,
Is this still occurring for you today?

greg_8717338

Hi Rav, yes it is. If I left click (and hold down) the mouse I cannot move the cursor on the screen.

Craig Noble

Hi Rav, was there a solution for this question? I have the similar issues with Windows 10 and using Google Chrome. I am unable to select text correctly, have difficulty in selecting, moving or adjusting windows or even scrolling will cause some issues. I another location with Google Chrome and Windows 7, it works perfectly.

Rav

Hi Craig,
Are you using a touchscreen device when performing these actions or an external mouse?

Pat_9381861

I have this problem also on only one of 3 computers that access our Hosted application. I tried switching the mouse between the two but it is not a mouse problem. It must be due to the settings on this particular PC that prevents the mouse from activating the scroll bars, column resizing and text selection

Craig Noble

I am using a standard mouse, initially I was using a wireless mouse but went back to a USB mouse to reduce any issues.

Pat_9381861

I am using a usb mouse but this is not an issue on my home computer using Windows 10 Home edition. This is also the same edition being used on the work PC which is causing issues.

Michele Shumack

I am also having this problem using wireless mouse and windows 10. Cannot highlight text and problems using scroll bars. Going by the questions in his section the problem has not been answered.

Jenny_9381306

Is there a solution for this problem? I am having the same issues when using Hosted on Windows 10 using a usb mouse...have tried in Chrome and Internet Explorer etc

greg_8717338

2 years later and I am still waiting for a solution.

Michelle_7070859

I have just upgraded to a new computer and windows 11. I am having the same problem with the mouse. It is so frustrating, slow and unproductive. Came here looking for an answer and what no resolution since 2020?

Acctd4

@Michelle_7070859

This appears to be related to the Mouse settings on the individual PC rather than with Hosted itself.

Michelle_7070859

Unfortunately it is only on Reckon. My mouse works perfectly fine on my PC using other programs and IT have looked into it as well. Very strange but thank you for your feedback.

Acctd4

@Michelle_7070859 Which browser are you using for Hosted ?

Michelle_7070859

I've tried Chrome and Edge and same issue.

Jenny_9381306

I managed to resolve the issue by asking my IT manager to turn off "touch screen" on my laptop (he really didn't want to) and after that I could highlight/select text normally regardless of which mouse or browser I use.

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