Unable to add a new bank connection

Tom_9772166

Hello, have just started using Reckon One and am trying to create a new bank connection to import my data. When going through the new connection process, I enter my account details and press next and am shown a screen which reads "Unexpected error. Please refresh the browser and try again. If the problem persists, please contact support for assistance." I've tried restarting my browser and refreshing the page but am unable to proceed any further. Any ideas?

Rav

Hi Tom,

Usually this message refers to temporary errors with the Yodlee feed for the particular bank that you're trying to connect to. 
Give it a little bit of time and try again later.

Which bank are you trying to connect to?
Check out our BankData - Yodlee Feed Status page HERE

Tom_9772166

Hi Rav, trying to connect to BOQ Specialist in Australia. Will try again tomorrow. Thanks

Tom_9772166

Hi Rav, still having the same problem today. Is there anything else I can try to rectify it? Thanks

[Deleted User]

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Rav

Hi Tom,
Apologies for the delay in getting back to you.

I've had a chat with our BankData team on this, it looks as though BoQ Specialist is a new addition to the Yodlee feed service and is potentially leading to some issues on that end. I've sent your case to our BankData team to further investigate alongside our product dev.

I'll come back to you as soon as I hear further news following this. 

Rav

Hi SMB,
Thanks for getting in touch.
Similar to above, our BankData team will need investigate this specific error with our devs.

I'll keep you posted.

Sean Griffiths

Tom, Rav, 

Did anything materialise from the yoodle feed issue I have set the ANZ bank accounts to connect, which shows 2 out of the 3 bank accounts but not the one  I need. The bank connect shows all three active. Even doubling one account up. 

Sean Griffiths