Hello, can you please give us instructions on how a bookkeeper can change the ownership of a Reckon

Vanessa Erasmus

Hello, can you please give us instructions on how a bookkeeper can change the ownership of a Reckon Hosted R2 file to a client?

Rav

Hi Vanessa,

Is the file being shared with other users/the client?

Adrian_6974554

Hello Vanessa

If the shared folder has been setup under your (bookkeeper id) what you will need to to is take a backup of the data file.

Log in as the client, restore the file, then reshare out the file, to all those requiring access.

You then need to make sure you delete the data file etc from the old shared folder, so the file is not used accidentally.

I then also set the number of files back to one, so the only link they then see is the new shared file, then reset to the correct number required.

Also delete the short cut to the old shared folder.


Adrian

Vanessa Erasmus

Yes, currently their old bookkeeper owns the file, we have suggested client takes over the file and they will invite us (accountant) as an advisor/user.

Vanessa Erasmus

Thanks Adrian