Transactions not displaying via Dashboard in ReckonOne

nullarbornullarbor Member Posts: 11
edited January 2019 in Reckon One


From the Dashboard, when I click on any of my accounts to view the current month's transactions for that account, I see an incomplete text-based screen with the following details:


I have cookies turned on. Using Chrome browser on Windows 10. Also happens using Firefox browser. This problem seems to have appeared on 1 January 2019.

I can still access the transactions correctly by going via Day To Day and selecting Receive Money or Make Payment, but would prefer to use the Dashboard as it's quicker!

Comments

  • Judy ThomasJudy Thomas Member Posts: 13
    edited January 2019
    Hi Nullarbor

    I get this too from time to time. It seems to rectify itself after a time. Hopefully a Reckon consultant will spot this and reply.  I'd like to know too.


    Cheers
    Judy


  • JonJon Reckon Staff Posts: 43
    edited January 2019
    Hi nullarbor and Judy

    If you reload the Reckon One page (e.g. you click the circular arrow on the Chrome address bar), does this resolve the issue?

    Regards

    Jon
    Reckon One UK
  • nullarbornullarbor Member Posts: 11
    edited January 2019
    No, does not resolve. 
  • Judy ThomasJudy Thomas Member Posts: 13
    edited January 2019
    Hi Jon....sorry to hear its not resolved.  Have you rung the support line for advise or help?  
  • RavRav Administrator Posts: 9,868 Administrator
    edited January 2019
    Hi nullarbor,
    Can you please check this again when you next get a chance and let us know if this is resolved for you?

    Cheers
    Rav
  • nullarbornullarbor Member Posts: 11
    edited January 2019
    Hi Rav, Yes! All good now, thank you.
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