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Licence key doesn't work!!

Carl Malouf
Carl Malouf Member Posts: 4
I just purchased Personal Plus 2019, got the email with download link and licence key (IKC). On install, I copy in the IKC (even tried copying and pasting) and the 'next' button stays greyed out!

Any thoughts?


  • Kevin
    Kevin Member Posts: 22
    edited January 2019
    Make sure there are no spaces at the beginning or end of the key.
  • Rav
    Rav Administrator Posts: 13,249 Community Manager Community Manager
    edited January 2019
    Hi Carl, how did you get on with this? 
  • Carl Malouf
    Carl Malouf Member Posts: 4
    edited January 2019
    thanks all. Got it to work. Interestingly, the first time I downloaded the zip file with the software and launched it, it was asking for a 'licence code' and it was here that the IPC didn't work. I tried downloading again and this time got a different screen asking for the IPC, and it worked.

    I swear I didn't do anything differently on both downloads / installs, but clearly I did.