I am unable to access my company data on Reckon Accounts Hosted.

RhondaRhonda Member Posts: 5
edited February 2019 in Accounts Hosted
Hi I am unable to access my company data on Reckon Accounts Hosted. I can login and the tool bar is visible but I cannot create any transactions or access the home page.

Comments

  • RavRav Administrator Posts: 10,760 Administrator
    edited January 2019
    Hi Rhonda,
    Are you able to open your company file manually? 

    File > Open or Restore a Company > navigate to your file destination and open it.
  • RhondaRhonda Member Posts: 5
    edited January 2019
    Hi Rav When I click on file the drop down menu is offered but when I select Open or restore nothing happens
  • RavRav Administrator Posts: 10,760 Administrator
    edited January 2019
    In the first instance, exit the Hosted screen by going to File > Exit and then go into the Hosted control panel and log off the user session(s) under 'Log off Remote Sessions' then Logout.

    Give it about 2-3 minutes and then try again, is the same thing occurring after this?
  • RhondaRhonda Member Posts: 5
    edited January 2019
    I went to file and the drop down box appeared but when I press exit nothing happens. Screen is still open
  • RhondaRhonda Member Posts: 5
    edited January 2019
    image
  • RhondaRhonda Member Posts: 5
    edited January 2019
    My company is up and running. Thank you Rav
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