Error Message when trying to send first STP in Reckon One to GovConnect

Kaz

Hi, am trying to do first lodgement of STP from Reckon One but keep getting the same error message

• An error occurred submitting single touch payroll details to the API.

Have gone through all steps to register with ATO, have gone through verification of MFA for GovConnect and have read through and followed suggestions on other conversations such as check legal address which I have copied and pasted from Gov Connect, checked that all employees details are correct etc. have also Cleared all browsing data, cache etc through Google Chrome settings.

I am stumped, so if anyone could please lead me in the right direction and get this sorted, would be truly grateful.

Rav

Hi Kaz,
Can you please ensure that the legal name of the business in your Reckon One book also matches exactly what is shown in GovConnect including case sensitivity. This usually solves the error.

Kaz

OK, have gone in and copy directly of GovConnect into Recon One book settings, still getting the same error message

Kylie Woelms

I am having the same issue with the same error message.  I have corrected all error and it still won't connect.

Rav

Hi guys,
Do you have a branch number listed in your book settings and does it match what is listed in your STP entity in GovConnect?

Kaz

Hi Guys
Still cannot get this to work, the only thing I can find is that STP GovConnect has no address listed, but I have both postal and physical set up in Access manager on ATO & and also in Reckon One book setting, no branch number, any clues really need an answer on this, most frustrating setup ever!!!

Kaz

• An error occurred submitting single touch payroll details to the API.

STILL !!!!! have tried every suggestion..Come on guys, need an answer now !!!!!!

Kylie Woelms

Kaz honestly I am the same and there seems to be no solution from Reckon  We are a small business so I have gone and found another software provider and it honestly worked first time.  Much easier.  Although I would prefer to use Reckon the lack of help to solve this error is beyond frustrating and stressful. I will keep checking back to see if its resolved but until then I am using KeyPay.  This has taken way too much time.

Kaz

thanks Kylie...have thought about swapping over, we are only Small business of 6 and this is just to much hassle for us. To busy to sit around on phone for hours getting nowhere and not getting the answers I need from the forums either.  Will look into KeyPay. thanks Kaz

Scott James

I had the same problem, it took some figuring out, but under book setting you have a 'General details' tab and a 'Legal entity' tab.  Once I changed the company name under the 'Legal entity' tab it went through.  I'd also been through all the other field checks and shortened the legal name to 38 characters and made sure it matched with the name in GovConnect.

jessie_10138813

I fixed this by making sure all the addresses had the state selected from the drop down menu not typed in. So frustrating!