STP currently not working is there an outage

Wendy_7689800
Wendy_7689800 Member Posts: 59 Reckoner Reckoner
edited October 2024 in Accounts Hosted

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager
    edited June 2019
    Hi Wendy,

    Does the browser window that Hosted opens after you hit the Lodge button get stuck behind any other Hosted windows by any chance?

    If that's not the case, can you let me know which browser & version number you're using?
    If you open a separate tab in your browser and go to https://portal.reckon.com does it load normally for you?
  • Wendy_7689800
    Wendy_7689800 Member Posts: 59 Reckoner Reckoner
    edited June 2019
    Rav, 
    It's started working now. I didn't do anything differently, just waited & retried. 
    I don't believe it was getting stuck.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager
    edited June 2019
    Great to hear, thanks for letting me know Wendy.
  • Wendy_7689800
    Wendy_7689800 Member Posts: 59 Reckoner Reckoner
    edited June 2019
  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager
    edited June 2019
    No there is no issue with the Reckon Portal at the moment. Can you test this by opening a separate browser tab and going to the https://portal.reckon.com site?
  • Wendy_7689800
    Wendy_7689800 Member Posts: 59 Reckoner Reckoner
    edited June 2019
    I did try that at the time the problem happened, using the link you sent last time, it didn't open (it couldn't reach the site). 
    I've tried again just now, and it has worked. 
    Any clues on why the intermittent problem? 

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