PAID stamp across invoices is blurry

Radi O'Sullivan
Radi O'Sullivan Member Posts: 4 Novice Member Novice Member
edited May 2020 in Accounts Hosted
Hi guys, we have just upgraded to Accounts Hosted and the PAID stamp across the invoices comes up and prints really blurry. Is there a way we can fix this, please and thank you

Comments

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 823 Reckoner Reckoner
    edited April 2020
    Is your printer printing everything else fine?  Logos etc.
  • Radi O'Sullivan
    Radi O'Sullivan Member Posts: 4 Novice Member Novice Member
    edited July 2019
    Yes everything else is fine, just the PAID stamp comes up close to unreadable
  • Core Contracting Services
    Core Contracting Services Member Posts: 6 Reckoner Reckoner
    edited May 2020
    ours does the same :(
  • Radi O'Sullivan
    Radi O'Sullivan Member Posts: 4 Novice Member Novice Member
    edited July 2019
    Yeah doesn't look great when it's sent to a customer :(.
    Any ideas why this happens and how to fix at all?
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 823 Reckoner Reckoner
    edited April 2020
    Hi Radi

    It almost looks like the printer can't handle the graphics or that it is at an angle.

    Mine looks fine.

    Tech support sorry, I would have thought we all used the one program but it may have different issues if on different servers or something.

    Check it isn't your printer, is it a laser printer?

  • Radi O'Sullivan
    Radi O'Sullivan Member Posts: 4 Novice Member Novice Member
    edited July 2019
    Thanks for the reply. We have HP Office Jet Pro printers that are only few months old and print all else fine, just not sure why only the stamp across comes up like this
  • BRiLiANT1553
    BRiLiANT1553 Member Posts: 3 Novice Member Novice Member

    Has anyone found a solution to this problem? I hate it !!!

  • tok
    tok Member Posts: 5 Reckoner Reckoner

    I've just printed off a few of these and they came out normally. I guess it might depend on the printer as has been suggested above?

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited August 2021

    If it's happening in the on-screen display as well, it may be more likely related to your monitor/display settings not being set as per Reckon's optimal recommendation for Hosted ... Not sure on the specifics as the tech side's not really my forte ... @Rav any ideas ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • BRiLiANT1553
    BRiLiANT1553 Member Posts: 3 Novice Member Novice Member

    It's only when printing an invoice directly from Reckon. If I save the invoice to a pdf and then print, it's fine. And it's only the "stamp" part of the invoice that's blurry exactly as shown above. Everything else I print is ok.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    @BRiLiANT1553 The cause of your issue might be different to the original post then as theirs was blurry on-screen also ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • BRiLiANT1553
    BRiLiANT1553 Member Posts: 3 Novice Member Novice Member

    Thanks for everyone's help so far. Hopefully I can get a solution. The issue I have is purely print related and with the "stamp" only. As per the earlier photo which I have copied.

    image.png


  • bsugget
    bsugget Member Posts: 1 Novice Member Novice Member

    Hi,

    I have just experienced the same issue.

    The issue was resolved by changing from the default HP PLC6 printer driver to the HP Universal Post Script driver. This appears to be the driver used by the Host Server Service.

    I hope this helps

    Brett

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