PAID stamp across invoices is blurry

Hi guys, we have just upgraded to Accounts Hosted and the PAID stamp across the invoices comes up and prints really blurry. Is there a way we can fix this, please and thank you

Comments

Kwikbooks (Professional Partner)

Is your printer printing everything else fine? Logos etc.

Radi O'Sullivan

Yes everything else is fine, just the PAID stamp comes up close to

unreadable

Core Contracting Services

ours does the same

Radi O'Sullivan

Yeah doesn't look great when it's sent to a customer

.
Any ideas why this happens and how to fix at all?

Kwikbooks (Professional Partner)

Hi Radi

It almost looks like the printer can't handle the graphics or that it is at an angle.

Mine looks fine.

Tech support sorry, I would have thought we all used the one program but it may have different issues if on different servers or something.

Check it isn't your printer, is it a laser printer?

Image httpsd2r1vs3d9006apcloudfrontnets3_images1797597RackMultipart20190716-63736-1vdrqz0-paid_screenshot_inlinejpg1563266867

Radi O'Sullivan

Thanks for the reply. We have HP Office Jet Pro printers that are only few months old and print all else fine, just not sure why only the stamp across comes up like this

BRiLiANT1553

Has anyone found a solution to this problem? I hate it !!!

tok

I've just printed off a few of these and they came out normally. I guess it might depend on the printer as has been suggested above?

Acctd4

If it's happening in the on-screen display as well, it may be more likely related to your monitor/display settings not being set as per Reckon's optimal recommendation for Hosted ... Not sure on the specifics as the tech side's not really my forte ... @Rav any ideas ?

BRiLiANT1553

It's only when printing an invoice directly from Reckon. If I save the invoice to a pdf and then print, it's fine. And it's only the "stamp" part of the invoice that's blurry exactly as shown above. Everything else I print is ok.

Acctd4

@BRiLiANT1553 The cause of your issue might be different to the original post then as theirs was blurry on-screen also ?

BRiLiANT1553

Thanks for everyone's help so far. Hopefully I can get a solution. The issue I have is purely print related and with the "stamp" only. As per the earlier photo which I have copied.

bsugget

Hi,

I have just experienced the same issue.

The issue was resolved by changing from the default HP PLC6 printer driver to the HP Universal Post Script driver. This appears to be the driver used by the Host Server Service.

I hope this helps

Brett

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