An error occurred submitting single touch payroll details to the API

Sam_10121542
Sam_10121542 Member Posts: 5 Novice Member Novice Member
edited July 2020 in Reckon One
Had this msg when I tried to send the payrun to GovConnect, can somebody please fix it?
ABN is 15618404890 and login email is sam@moranaccountants.com.au

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,091 Reckon Community Manager Community Manager
    edited July 2019
    Hi Sam,
    This error is related to something in the data inside your Reckon One book not being quite right or possibly missing.
    At times it can be a very small detail that needs correction so may not be immediately obvious but I'd recommend working your way through the details in this Knowledgebase article -
    An error occurred submitting single touch payroll details to the API
  • Dhanaraj Jain
    Dhanaraj Jain Member Posts: 2 Novice Member Novice Member
    edited July 2020
    Hi Sam,
    I am facing same issue please guide
  • LeungMed
    LeungMed Member Posts: 1 Novice Member Novice Member

    Been using STP for the past year, even did the EOFY STO without problem.

    Suddenly I am getting this 'error occurred submitting STP to the API'

    Called tech support 3 times, no clue

    Please advise

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