Reckon Hosted Email Name

Amanda Griffith
Amanda Griffith Member Posts: 4 Novice Member Novice Member
edited June 23 in Accounts Hosted
Hi, can anyone please tell me if I can change the name of the account name when I send emails through Reckon Account Hosted. It comes up as as accountshosted@reckon but I would like to change this to our business namename. Thanks!

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,145 Reckon Community Manager Community Manager
    edited June 2020
    Hi Amanda,
    Welcome to the Reckon Community.

    There have been a fair new threads on this topic in the forum but the short answer is no, you cannot change the email address that Hosted uses for outbound emails.
    Check out the info in this Knowledgebase article here for more info including a few steps on what you can do to ensure successful delivery of your email.s
  • Amanda Griffith
    Amanda Griffith Member Posts: 4 Novice Member Novice Member
    edited July 2019
    Hi Rav, Thank you for your answer. Hopefully it will be something they can change in the future. Cheers!
  • Amanda Griffith
    Amanda Griffith Member Posts: 4 Novice Member Novice Member
    edited July 2019
    Hi Rav, do you know if you can add an extra page in Estimates that can have our terms and conditions on it. Thanks!
  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner
    edited August 2019
    You cannot. It's a known issue.
  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner
    edited July 2019
    You cannot ensure your emails are received which is kind of the point Rav
  • Amanda Griffith
    Amanda Griffith Member Posts: 4 Novice Member Novice Member
    edited July 2019
    Thanks Kevin! Do you know if I'm able to type up a terms and conditions pdf and then attach this to the email when i send estimates? 
  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner
    edited July 2019
    No you cannot. Another known issue. To be fair the other software doesn't do this either
  • Alicia Anderson
    Alicia Anderson Member Posts: 12 Reckoner Reckoner
    edited June 2020
    Rav, I received a remittance advice from a client today and it displays in my inbox with her name but it is actually from messaging-service@post.xero.com  Obviously it is a similar system as Reckon but she has the option of how her name is displayed.  Surely Reckon could do something similar?  Not asking for the email to be changed but just the name that is displayed to recipients.  It looks a lot more professional.  At the moment for invoices I am sending them to myself and then forwarding them on to clients.
  • Rav
    Rav Administrator, Reckon Staff Posts: 14,145 Reckon Community Manager Community Manager
    edited June 2020
    Alicia,
    We employ the same setup in Reckon One which is a full cloud solution and a more accurate comparison to the Xero product.

    Accounts Hosted however operates on a vastly different platform and technology, with its own intricacies and unfortunately, also limitations. We are however looking at what we can do to display a sent email report or something similar.
  • Zappy
    Zappy Accredited Partner Posts: 5,236 Accredited Partner Accredited Partner
    edited June 2020
    Alicia Xero is completely different technology. It's newer. It's also WAY more expensive and has much more limited functionality on a range of levels. There is no way anyone would change systems for this reason alone. It would be bonkers. 
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