Status ERROR in STP since ReckonHosted Edition 2019

Philomein Jansen-ter Hark
Philomein Jansen-ter Hark Member Posts: 4 Novice Member Novice Member
edited October 2024 in Accounts Hosted
I am trying to submit pay runs into STP. Itsall fine, until I actually submit:I then get an Error message as status. This has happened to all the files since using ReckonHosted edition 2019 but did not happen whilst using reckon hosted 2018. Why would this be ?

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  • HeatherJ
    HeatherJ Member Posts: 33 Reckoner Reckoner
    edited August 2019
    When you click on the β€œdetail β€œ which displays upload information can you see an error message/detail that might suggest the nature of the error? Heather
  • Shirley Johnson
    Shirley Johnson Member Posts: 1 Novice Member Novice Member
    edited December 2019
    I am having the same problem. The detail in the status is that my submission has been rejected by the ATO because I have not registered my software ID.  I have registered, twice,  and checked the Business Portal which shows it is active.  However I still can't get it to accept. HELP PLEASE!!

  • Philomein Jansen-ter Hark
    Philomein Jansen-ter Hark Member Posts: 4 Novice Member Novice Member
    edited August 2019
    Yes same here ! I need HELP Too !!

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,535 Reckon Community Manager Community Manager
    edited August 2019
    Philomein Jansen-ter Hark
    What is the specific error message you're receiving when you click the 'Detail' link?

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