Error: Please click here to view ATO response messages

sine admin
sine admin Member Posts: 5 ✭
edited April 2020 in Reckon One
Reckon Software ID is connected to ATO - I called and confirmed it.

Yet it still says:
"You have not nominated this software provider to secure transmissions made through online (cloud based) software.To resolve, please log on to Access Manager (AUSkey required) and select 'my nominated software provider' and follow the instructions to nominate a provider, or call the ATO.You will need provide the following details:Software provider name and/or their ABN and Software ID"

Which is simply not true. I called ATO and they confirmed it is connected.

What do I do here?

Thanks,
Amelia

Comments

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 823 ✭✭✭
    edited April 2020
    login the your access manager with Auskey as suggested and make sure it is the correct software ID for R1 and is active - wouldn't be the first time someone on the phone got it wrong.
    https://community.reckon.com/reckon/topics/software-id-error
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,101 Community Manager Community Manager
    edited August 2019
    A case that I came across yesterday here on the Community was that even though the person had called the ATO twice to register the Software ID, which they confirmed it was twice, they had registered an entirely wrong ABN ie. not their own ABN.

    Can you please check that the ABN you've registered in GovConnect is the correct one for your business.
    Reckon Logo - Signature.png
  • sine admin
    sine admin Member Posts: 5 ✭
    edited August 2019
    Yeh no I didn't do anyting wrong and the ATO confirmed they had the right one. I had to re-enter it all in Reckon One and re-submit as a new 'payrun' and that worked.

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