Unable to send invoices from Reckon Accounts Premier Edition 2019 Software using Office 365 Outlook
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I can confirm that we have the default mail client set0
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Hi Lisa,
Can you provide the exact full text of the error message and/or provide a screencapture?
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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I had this problem and it was a nightmare, everything I read a online and tried made no difference. I think it was only after I totally uninstalled everything to do with Microsoft Office and reinstalled that I sorted it. I am using an old version of Microsoft office0
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Glad you eventually sorted it out.
For some problems, it is necessary to use a process of elimination to arrive at a solution that works.
Regards,
Reckon Data Recovery Team
How to ask good questions on the Reckon Community
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Hey Data Rec Team
I followed your instructions - and subsequently removed the setting to run as administrator - because
Error: - 6123,0
Reckon Accunts is trying to access the company file but cannot contact the database server
Great - thanks heaps for nothing
I can't resolve and can't open any existing file
What's your next suggestion0 -
For Anyone looking for a simple answer.
There seems to be no actual follow up on this thread.
I've had this problem twice now with Windows 10 (Pro and Home) and Office 365 - Outlook.
I run Reckon Accounts Premier 2021.
The simplest work around I have found is to make sure you have a 32 bit version of Microsoft Office installed instead of 64 bit.
I'm surprised no support person from Reckon has not put a post on here.
I am assuming that because Reckon is a 32 bit program, Outlook 64 bit is just not compatible.
Anyway, I hope this helps for anyone having this problem.
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Definitely compatibility issue with MS Office 64-bit.
Un-install MS Office, then re-install MS Office 32-bit
See here .......
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Yes Steve definitely, that's why I'm surprised no Reckon support person would not comment on this thread.
Before I upgraded, I was using Windows 7 with Office 2010-Outlook and never had that problem with the PC and those two on it. So I never bothered to check if I was running 32 bit or 64 bit office.
The article I found helpful to . Great explanation with pictures, which would be suitable even for a novice.
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RESOLVED / SOLUTION
Reckon support was useless for my dad. Sending him links that didn't address his problem in the first place. Dad upgraded to 365 outlook and that's when he started receiving the "There is no default email client. blah blah blah" error.
I entered a different email address to troubleshoot if it was Reckon or the email client. A hotmail email address worked so I figured it was the server and port settings that weren't connecting for his 365 account. I fixed it by adding in the 365 server and port details smtp.office365.com / port 587 as per picture below. He has Reckon 2020 installed.
Edit>Preference>Send Form> CHANGE THE SERVER AND PORT to below:
Good luck and I hope this resolves some peoples issue.
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