I have bill credit transaction that when I try to modify closes the program!!

Leonie Weragoda
Member Posts: 2 Novice Member

When I try to reopen the 'bill credit' it shuts the whole program down. I have run rebuild & verify a few time, but nothing fixes it
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tech support issue0
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Hi Leonie,
It suggests that this transaction is corrupt and you will have to delete it. and re-enter.
To do this, you cannot open the transaction as is crashes Reckon....so go to Edit heading dropdown/Use Register.
Then select Accounts Payable - scroll to find transaction...without opening it, highlight that line by 1 click and then press ctrl D on your keyboard - to delete.
Gillian1 -
Hi Leonie
whilst you are having the issue I would get tech support to look at it once you delete it tech support want be able to see what was happening.0 -
Hi Leonie,
Follow the recommendations given by Gillian to identify and attempt to remove the affected transaction.
DATA RECOVERY: How to remove damaged Invoice or Bill transactions that crashes when attempting to open it
Then perform the Rebuild Data operation.
DATA RECOVERY: How to perform a data file rebuild (Rebuild Data) in Reckon Accounts business range (Desktop)
If you still cannot remove the transaction, you can submit a data service request and we can provide a repair service.
DATA RECOVERY: How to submit a Reckon Accounts business range (Desktop) data file for analysis
Regards,
Data Recovery Team
Regards,
Reckon Data Recovery Team
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