I can't delete a 'closed' customer adjustment note
Rachael Croft
Member Posts: 1 ✭
This had been done before but not fully addressed.
I am unable to delete a 'closed' adjustment note when it's a business instead of an individual, it just won't let me unlink it and comes up with the following: "Please select a contact that is a supplier to process this payment transaction". I note this was an issue 4 years ago but that thread is closed and i can't reactivate it. I have removed all payments etc. but no joy. PLEASE help!!
I am able to unlink other 'closed' adjustment notes as long as it's an individual, not a business. I figure that's the issue?
I am unable to delete a 'closed' adjustment note when it's a business instead of an individual, it just won't let me unlink it and comes up with the following: "Please select a contact that is a supplier to process this payment transaction". I note this was an issue 4 years ago but that thread is closed and i can't reactivate it. I have removed all payments etc. but no joy. PLEASE help!!
I am able to unlink other 'closed' adjustment notes as long as it's an individual, not a business. I figure that's the issue?
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Comments
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Since you can't delete it and the customer is no longer with you could you put a same through and credit the adjustment against it. This then cancels it all out0
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I just had this problem too and came here only to find so many of the same questions and no help 🙄
But I have a fix for you. Go to Banking then Reckon One Transactions find your adjustment in the list and you can press the X on the far right and delete it from there!
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