Emailed invoices not getting to customers

Michael FrizellMichael Frizell Member Posts: 1
edited March 2020 in Reckon One
Hi , a lot of customers recently have told me they are not getting my invoices lately
Is there anything I can do on my end rather than telling them to add my address to trusted emails?
using Reckon One through Chrome 


  • Geoff BryantGeoff Bryant Member Posts: 60
    edited March 2020
    I have had the same problem.  The emails end up in the "Junk" or "spam" email folder.
    Unfortunately not everyone checks these folders, including company accounts departments.
  • chopyobsterchopyobster Member Posts: 3

    Did you find a solution to this Geoff?

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