Recon One no longer auto-emailing recurring transactions

michael - Regional Security NSW Pty Ltd
michael - Regional Security NSW Pty Ltd Member Posts: 3 ✭
edited April 2020 in Reckon One
Reckon One previously auto-emailed recurring transaction invoices after creating them - it has now failed to do so for the last few automations. I can confirm the 'Email Invoices Automatically' check-box is ticked... Anyone have any ideas?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,087 Community Manager Community Manager
    edited April 2020
    Hi Michael, welcome to the Community.

    Can check something for me, go to the invoice history which was created from the recurring invoice template. It will show whether or not the email has gone through. Does it show there for you?

    We just went through and tested the recurring transaction functionality but unfortunately couldn't replicate the problem. 

    Is this occurring for only a particular recipient?
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  • michael - Regional Security NSW Pty Ltd
    michael - Regional Security NSW Pty Ltd Member Posts: 3 ✭
    edited April 2020
    Hi Rav. History in each invoice shows 'created' and 'approved'... not 'email sent'. This is exactly the same for all 204 individual recipients

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