Christine HaimesChristine Haimes Member Posts: 3
edited September 9 in Accounts Business Range
Hi all.Hoping someone can help . Need urgent help as my Google Authenicator App linked for STP that was on my old Iphone when it malfunctioned, is no longer working.Please advise me as to where I go from here as I cannot report our weekly STP without it. I no longer have my old phone and have downloaded the app to my new phone.
Reckon product is Accounts Premier 2020
Email - [email protected]
TIA Christine Haimes


  • RavRav Administrator Posts: 10,928 Administrator
    edited May 12
    Hi Christine,
    Do you retain the Recovery PIN for your MFA?
    If so, you can remove the existing MFA yourself through your profile in the Reckon Portal, I'll add a link below on our guide that outlines this -
    How to revoke Multi-Factor Authentication using Recovery PIN for Reckon GovConnect STP?

    If you don't have the PIN or access to the old authenticator then you'll need to give our support team a buzz and we'll make arrangements to revoke the MFA linked to your account after verifying your details.
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