AUTHENICATOR

Christine Haimes
Christine Haimes Member Posts: 3 Novice Member Novice Member
edited September 2020 in Reckon Accounts (Desktop)
Hi all.Hoping someone can help . Need urgent help as my Google Authenicator App linked for STP that was on my old Iphone when it malfunctioned, is no longer working.Please advise me as to where I go from here as I cannot report our weekly STP without it. I no longer have my old phone and have downloaded the app to my new phone.
Reckon product is Accounts Premier 2020
Email - accounts.payable@carpentariacontracting.com
TIA Christine Haimes

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,735 Reckon Community Manager Community Manager
    edited May 2020
    Hi Christine,
    Do you retain the Recovery PIN for your MFA?
    If so, you can remove the existing MFA yourself through your profile in the Reckon Portal, I'll add a link below on our guide that outlines this -
    How to revoke Multi-Factor Authentication using Recovery PIN for Reckon GovConnect STP?

    If you don't have the PIN or access to the old authenticator then you'll need to give our support team a buzz and we'll make arrangements to revoke the MFA linked to your account after verifying your details.
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